Refund policy

Thank you for shopping with Trendy Store USA. We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.

RETURN & REFUND WINDOW

We accept refund or replacement requests within 30 days of the delivery date.

To be eligible for a refund or replacement, your item must be unused, in the same condition that you received it, and include clear proof of the issue.

MADE-TO-ORDER PRODUCTS

Many of our products are made to order. Because of this, we do not accept returns or refunds for reasons such as choosing the wrong size, changing your mind, or ordering the wrong item after production has started.

Please review your order details carefully before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 30 days of delivery.

To help us review your request, please provide your order number, a clear description of the issue, and photos showing the damaged or defective item.

WRONG ITEM RECEIVED

If you received the wrong item, wrong design, or incorrect size due to our error, we will review the issue and may offer a replacement or refund.

NON-REFUNDABLE CASES

Refunds are not available in the following cases:

  • The customer ordered the wrong size, color, design, or product.
  • The customer changed their mind after the order was placed.
  • The shipping address provided by the customer was incorrect or incomplete.
  • The order is delayed due to carrier issues but is still in transit.
  • The item has been used, washed, damaged, or altered after delivery.
  • The request is submitted after the 30-day refund window.

ORDER CANCELLATIONS

Orders may only be cancelled within a short time after purchase. Once an order has entered production or shipment, we may not be able to cancel or modify it.

REFUND PROCESSING TIME

If your refund request is approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

REPLACEMENTS

In some cases, we may offer a replacement instead of a refund, especially for damaged, defective, or incorrectly fulfilled items.

Replacement orders will be shipped to the original shipping address unless otherwise approved by our support team.

LOST OR MISSING PACKAGES

If your package is marked as delivered but you did not receive it, please check with your local carrier, neighbors, household members, or building management first.

If your order appears to be lost in transit, please contact us so we can review the tracking information and help resolve the issue.

HOW TO REQUEST A REFUND

To request a refund or replacement, please contact us through our Contact Us page with the following information:

  • Your order number
  • The email address used at checkout
  • A clear explanation of the issue
  • Photos of the item, packaging, or defect if applicable

CONTACT US

If you have any questions about this Refund Policy, please contact us through our Contact Us page.